Shipping policy
Processing Time
Orders are processed within 1–3 business days of purchase.
Shipping Times
We work with a global supplier network, so delivery times vary by product and destination:
- United States: typically 10–20 business days
- International: typically 12–25 business days
These are estimates, not guarantees — please allow extra time during holidays or high-demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your order and destination. Some products include free shipping, as noted on the product page.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking numbers to update after shipment.
Multiple Items, Multiple Packages
Because we work with different suppliers, items in the same order may arrive in separate packages at different times. This is normal — you'll still receive everything you ordered.
Customs and Import Duties
For international orders, you may be responsible for customs fees, import duties, or taxes charged by your country. These are not included in our prices and are the customer's responsibility.
Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, or if it's been significantly delayed beyond the estimated window, contact us at neroexpressbrasil@gmail.com and we'll help investigate.